Mandatory Display of Information

3. Basic details of the Trading Member

Sto>ck Broker / Depository Participant Name	Registration Number	Registered Address	Branch Address (if any)	Contact Number	Email id
IIFL Securities Limited	INZ000164132 / IN-DP-185-2016	IIFL House, Sun Infotech Park, Road No 16 V, Plot No B - 23, Thane Industrial Area, Wagle Estate, Thane Mumbai - 400604. Maharashtra.	Branch Locator

4. Key Managerial Personnel Details

Sr. No.	Name of the Individual	Designation	Contact No.	Email Id
1	Mr. Nemkumar H	Managing Director	022- 61502022	ceo@iifl.com
2	Mr. Narendra Jain	Whole-Time Director	022- 61502021	presbrok@iifl.com
3	Mr. Ronak Gandhi	Chief Financial Officer	022- 61502027	iilaccounts@iifl.com
4	Ms. Meghal Shah	Company Secretary	022- 61502030	secretarial@iifl.com
5	Mr. Shanker Ramrakhiani	Chief Information Security Officer	022- 61502037	ciso@iiflsecurities.com
6	Mr. Prasad Umarale	Compliance Officer	022- 61502040	Complianceofficer@iifl.com

5a. Procedure for opening an account along with Flowchart

I. Procedure for opening an account

II. Client Journey Flow Chart

5b. Procedure for filing a complaint and finding out status of the complaint

A. To get prompt service on 24 x7 real time basis below Self-help tool are made available:

IIFL Help-This portal has self explanatory questions and answers, relevant to all aspects of IIFL Securities from account opening to trading. It has: FAQ (Knowledge Base) integrated on IIFL Mobile App and Web with Call to Action thus making navigation easier and links available easily
- FAQ-We have 400+ questions and answers .We have also Intelligent search system by entering a keyword, through which client will get related question and answers
- All new updates with regard to our platforms, products,features and announcements are posted here.
- The client can even raise a query and the progress can be easily tracked from dashboard
What's App-It is provided to our existing as well as prospective clients. All that a user needs to do is type a 'Hi' to the number '9892691696' and select from the desired menu like Process related information, Trading ideas , Modify account details, Get instant Reports etc. The client can even raise a query from Whatsapp which is integrated with IIFL systems and ticket no is also shared
Chatbot 'Ask IIFL'- It is provided to our existing as well as prospective clients where General process related information can be obtained, Trading ideas , Modify Account details, Get instant Reports etc The client can even raise a query from the bot itself which is integrated with IIFL and ticket no is also shared

B. Alternatively clients can reach us through below channels

For any query client can send email to cs@iifl.com (from registered email id) and for any grievance to customergrievances@iifl.com ordpgrievances@iifl.com.
All new updates with regard to our platforms, products,features and announcements are posted here.
The client can even raise a query and the progress can be easily tracked from dashboard

Procedure for finding out status of the complaint filed

The status of the written Complaint can be tracked from IIFL Mobile App with below steps:

Login to IIFL Mobile App
Go to IIFL Markets and check '?' Help Icon
Once you click on the '?'' Icon you will find the Ticket No displayed with Status as 'Closed' or 'Open'

Customer Grievance Redressal at IIFL Flow chart

6. Details of Authorized Persons

I. List Of Authorised Persons (AP)

II. List of Authorised Persons (AP) Cancelled by Members on Account of Disciplinary Reasons

7. Centralized mechanism for reporting the demise of an investor through KRAs (SOP)

Page is last updated on 09/08/2023

ATTENTION INVESTORS

Prevent Unauthorized Transactions in your demat / trading account Update your Mobile Number/ email Id with your stock broker / Depository Participant. Receive information of your transactions directly from Exchanges on your mobile / email at the end of day and alerts on your registered mobile for all debits and other important transactions in your demat account directly from NSDL/ CDSL on the same day." - Issued in the interest of investors.
KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.
No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."

www.indiainfoline.com is part of the IIFL Group, a leading financial services player and a diversified NBFC. The site provides comprehensive and real time information on Indian corporates, sectors, financial markets and economy. On the site we feature industry and political leaders, entrepreneurs, and trend setters. The research, personal finance and market tutorial sections are widely followed by students, academia, corporates and investors among others.

Risk Disclosure on Derivatives

9 out of 10 individual traders in equity Futures and Options Segment, incurred net losses.
On an average, loss makers registered net trading loss close to Rs. 50,000.
Over and above the net trading losses incurred, loss makers expended an additional 28% of net trading losses as transaction costs.
Those making net trading profits, incurred between 15% to 50% of such profits as transaction cost.

Stock Broker SEBI Regn. No: INZ000164132, PMS SEBI Regn. No: INP000002213, IA SEBI Regn. No: INA000000623, SEBI RA Regn. No: INH000000248

We are ISO 27001:2013 Certified.

This certificate demonstrates that IIFL as an organization has defined and put in place best-practice information security processes.